There’s been much written lately about big data in the health industry, but I don’t see too much on the overlap of data and social media. Not yet anyway.
Social health websites that collect data have the ability to serve two audiences: 1. they can provide comprehensive options & insights to health consumers; and 2. they can provide data and insights to enterprise health companies. This dynamic is already in play in the Travel industry, where TripAdvisor collects ratings & reviews (for travelers) and sources areas of concerns (for hoteliers). In the health industry, healthetreatment and other startups are starting to do the same thing.
Healthetreatment is WebMD meets TripAdvisor: we collect and display self-reported health statistics and user-generated health content. Visitors to the site learn about health concerns from other people who are living with the same condition. Take Fibroymaliga for example. Want to know what all the symptoms of Fibromyalgia are? We have a list of all the symptoms that our members have reported. Want to know what percent of people report muscle weakness with Fibromyalgia, or how severe it can be? We’ve got that, too. We also have a list of the most effective – and most popular - treatments, according to healthetreatment members. Healthetreatment is crowdsourcing health information from patients, for patients.
But this anonymous, aggregated data can benefit pharma, insurance, and other health companies, too. If a pharma company wants to know which symptom is most severe for people with Fibromyalgia, we can say that based on our sample, it’s back pain. We can cut the data to report variances in symptom severity or treatment effectiveness by gender and age. With a higher volume of users, we could even tell pharma companies which (good or bad) keywords are frequently coming up in reviews of their medications.
I once met a hotel manager who told me part of her performance review was based on her property’s rating on TripAdvisor. If the property received poor reviews, she would be held accountable, but if it fared well, she would be rewarded. This property manager would look at specific items within a TripAdvisor review to find out which areas were most troubling or best performing (eg, service, cleanliness, value, etc). It’s a terrific example of enterprise value in a consumer application. Our goal at healthetreatment is to bring that same philosophy to the healthcare space. I don’t know if we’ll ever see a day when a Novartis or Merck product manager’s success will be determined by her product’s reviews on social media websites, but the data is already there for them to better understand product performance and brand perception.
The health industry is moving online and becoming more social at a slow pace. Consumers are much further ahead in their adoption of digital media to help manage their health & wellness. That’s good news for the health industry, who will find web 2.0 products & services built out when they’re ready to engage and embrace new media.

